read these e-Renewal Service Terms and Conditions ("e-Renewal
[moneymax.com.sg/privacy-policy] before applying for and/or using the e-Renewal
Service (defined below), or downloading or installing the MoneyMax e-Renewal
App (defined below), so that you are aware of your legal rights and obligations
with respect to MoneyMax Financial Services Ltd. ("MoneyMax",
"we", "our" or "us") .
e-Renewal Service facilitates access to information on your e-Renewal Account
(defined below) in order for you to carry out certain transaction services by
electronic means with the MoneyMax Group, including interest payment and pawn
loan renewal, subject to the terms and conditions set out below.
applying for and/or using the e-Renewal Service, or downloading or installing
the MoneyMax e-Renewal App, you agree to be bound by the e-Renewal Service
Terms and Conditions ("e-Renewal Terms") and such
other terms and conditions relating to the e-Renewal Service or MoneyMax
e-Renewal App as may be prescribed by MoneyMax from time to time.
Updates on MoneyMax’s collection, use and disclosure of NRIC/ FIN/
Passport numbers following 22 November 2019:
In line with the NRIC Guidelines effective from 1 September
2019, MoneyMax has ceased to use NRIC, FIN and Passport numbers as its User ID
for MoneyMax’s eRenewal
services. Users are required to create a new User ID in order to renew their
these e-Renewal Terms, the following words and expressions shall have the
following meanings: -
- "Accounts" means all eligible linked accounts that you now
or hereafter have with the MoneyMax Group in respect of items you have
pawned or pledged with the MoneyMax Group.
- "Authorised Signature" means a signature signed by you upon
registration of your e-Renewal Account with MoneyMax.
- "e-Renewal Service" means all services to be performed
electronically relating to interest payment, pawn loan renewal, and any
other services, features, technologies and/or functionalities which
MoneyMax may make available on or through the MoneyMax e-Renewal App or
MoneyMax e-Renewal Website or any other channel through which MoneyMax
may offer the above services from time to time.
- "e-Ticket" means an electronic record confirming the
successful interest payment, pawn loan renewal or other Transaction
through the e-Renewal Service, and shall include printouts of such
- "Instructions" means any communication, instruction, order, message,
data, information or other materials received by us via your e-Renewal
Account, or otherwise from you or purporting to come from you.
- "MoneyMax Affiliate" means any entity which controls, is controlled
by or is under common control with MoneyMax.
- "MoneyMax Group" means MoneyMax and the MoneyMax Affiliates.
- "MoneyMax e-Renewal App" means the mobile application known as MoneyMax
e-Renewal App, which can be downloaded and installed by you in your
compatible mobile device.
- "MoneyMax e-Renewal Website" means the Internet website at
[eRenewal.moneymax.com.sg] and the contents available on such website
(including the e-Renewal Service).
- "Password" means any personal identification number, word,
phrase, symbol, code or other identification (electronic or otherwise,
transient or permanent including One-Time Passwords) that is needed for:
(a) access and use of the e-Renewal Service or any e-Renewal Account;
(b) identification, authorization and/or authentication of the user of
the e-Renewal Services.
- "Payment" means a Transaction which effects
a transfer of money from you to MoneyMax for one or more Accounts.
- "Payment Method" means a method of effecting Payment provided
through the e-Renewal Services, as may be updated by MoneyMax from time
- "Payment Method Provider" means the third party providing and/or
facilitating the Payment Method.
- "Transaction" means any transaction or instruction effected
or issued, or purported to be effected or issued, by you through the
- "Transaction Information" means any information or particulars relating
to you, the e-Renewal Account, the Instructions or any Transaction.
- "Username" means the personal identification name, number,
character or combination of any of these which identifies the registered
user of the e-Renewal Service
- "you" or
the registered user of the e-Renewal Service.
e-Renewal Terms apply to your access and use of the e-Renewal Service and
MoneyMax e-Renewal App.
e-Renewal Service is owned and operated by MoneyMax. The e-Renewal
Service or parts of the e-Renewal Service may at times be performed by
any MoneyMax Affiliate for and on behalf of MoneyMax. You acknowledge and
agree that the MoneyMax Affiliates will be entitled to provide the
e-Renewal Service to you.
order to use the e-Renewal Service, you must open and maintain an
e-Renewal Account, which is available to persons whom we deem to be
eligible and who possess a valid and existing mailing and email address,
and mobile number. If at any time you cease to have an eligible e-Renewal
Account or if your mailing or email address or mobile number is invalid
or not current, we reserve the right to suspend [and/or terminate] your
access to the e-Renewal Service without notice or liability.
e-Renewal Terms supplement and are to be read together with the terms and
conditions of any other document or agreement governing your relationship
with us, collectively referred to as the "Applicable Terms".
there is any conflict or inconsistency between these e-Renewal Terms and
the Applicable Terms, these e-Renewal Terms shall take precedence over
the Applicable Terms to the extent necessary to give effect to these
of Redemption from e-Renewal Service. You
acknowledge that the pledge(s) with any entity within the MoneyMax Group
can only be redeemed with the original pawn ticket, along with your proof
of identity (NRIC, FIN card or passport). The redemption of the pledges
can only be done by you at the MoneyMax outlet at which you had
originally pledged your item. In the event that a third party is tasked
to redeem the pledge(s), you are required to issue an authorization
letter. The redemption will only be done upon receiving confirmation from
register for the e-Renewal Service, you must proceed to your nearest
MoneyMax outlet and you will be required to complete an e-Renewal Service
registration form. You undertake to provide us with true, accurate and
complete information and your Authorised Signature, and must promptly
notify us of any change in the information provided. You will be solely
responsible for the consequences of us acting or not acting on any
inaccurate, incomplete, garbled, illegible or outdated information that
you provide us.
reserve the right to reject any application to register for the e-Renewal
submitting an e-Renewal Service registration form, you acknowledge and
confirm that we may link your Accounts and that the entities within the
MoneyMax Group may collect, process, use and disclose all information
related to your Accounts for the purposes of setting up and maintaining
your e-Renewal Account, providing you with the e-Renewal Services and the
other purposes set out in Clause 14.
providing us with your Authorised Signature, you expressly agree to the
- that MoneyMax and the MoneyMax Affiliates are
authorised to use and reproduce the Authorised Signature in electronic
form on any e-Ticket issued in relation to any Transactions under your
- that all e-Tickets issued under or in relation to
your e-Renewal Account and which bear the Authorised Signature are valid
and binding; and
- you warrant and undertake not to dispute or otherwise
bring any claim, action or proceeding against MoneyMax or any MoneyMax
Affiliate in relation to the use of your Authorised Signature in
accordance with these e-Renewal Terms.
and Password: You must take all
precautions to safeguard and keep your Username and Password confidential
to prevent fraudulent or unauthorised access to your e-Renewal Account
and/or use of the e-Renewal Services. Your Password may be sent by us, at
your risk by email to your last known email address, or mobile number. It
is your responsibility to inform us of any change of your email address
or mobile number. You shall be responsible for obtaining and using the necessary
software and/or device, hardware and/or equipment necessary to obtain
access to the e-Renewal Service at your own risk and expense.
- Reporting: You must make a report to us as soon as possible
when you suspect or become aware that:
- your Password is lost, stolen, misused or tampered
- someone else knows your Username and/or Password;
- there has been unauthorised access to or use of your
Username and/or Password;
- there has been any unauthorised Transaction or
- there has been any unauthorised access to your
has been an error in your Transaction information/history or you need
more information about a Transaction listed in your Transaction
report to us, please contact any MoneyMax outlets and provide the
- Your name, or the name you registered under your
e-Renewal Account (if any);
- A description of the suspected unauthorised
Transaction or error and an explanation as to why you believe it is
incorrect or why you need more information to identify the transaction;
- The amount of any unauthorised Transaction or error.
and the MoneyMax Affiliates shall not be liable to reimburse any Payment or
to reverse any Transaction that you have made as a result of your error
or negligence or breach of these e-Renewal Terms.
for any loss/damage You are responsible for the confidentiality and use of
your Username and Passwords. It is vital that you take steps to prevent
disclosure or discovery of the Username and Passwords provided to you as
you are solely liable for financial loss incurred or any Transactions
carried out in connection with any unauthorized use of the Username or
Passwords. You agree that we shall not be liable for any loss or damage
arising from loss, theft, unauthorised use, misuse or tampering of your
Username, Password or e-Renewal Account or any defect, default,
deficiency, malfunction, interference or any consequence arising as a
result of your failure to comply with Clause 4.1â€“
Clause 4.2 above or any other security measures to be undertaken
by you pursuant to the Applicable Terms. Further, you agree that we shall
not be liable to reimburse any payment that you have made as a result of
your error or negligence or breach.
acknowledge the following Internet-related risks:
- Insufficient technical knowledge and lack of safety
precautions can make it easier for unauthorized third parties to access
your systems or devices (for example, insufficiently protected storage
of data on the hard disk, file transfers and monitor emissions), and it
is your responsibility to take the necessary security precautions.
- Your usage patterns may be monitored by third
- Third parties could gain unnoticed access to your
computer system or device and detect your access to the e-Renewal
Service and your communication with us.
- Viruses and other malicious code may interfere with
the e-Renewal Service, the channel, the web browser or any relevant
telecommunication device or computer systems.
Alerts Service You will automatically
be enrolled in the Short Message Service (SMS) alerts ("Alerts") service
subject to your e-Renewal Account being in good standing. Alert
notifications will be sent via SMS to you. The service is subject to the
terms of your agreement with your mobile phone service provider. You
shall ensure that your mobile phone and number is able to receive text
messaging both in Singapore and overseas and you shall be responsible for
any fee imposed by your respective mobile phone service provider. Each
Alert is not encrypted and may include details pertaining to your
Transaction(s). You are responsible for the security of your mobile
phone. We shall not be liable in any way to any party should any Alert be
viewed or accessed by persons other than you. We shall not be liable for
any or all losses, damages, expenses, fees, costs (including legal costs
on a full indemnity basis) that may arise, directly or indirectly, in
whole or in part from a) the non-delivery, the delayed delivery, or the
misdirected delivery of an Alert; b) the non-receipt of an Alert; c)
inaccurate or incomplete content in an Alert; d) reliance on or use of
the information provided in an Alert for any purpose; or e) any third
party, whether authorized or not, obtaining your e-Renewal Account
information contained in the Alert by accessing your mobile phone.
will be responsible for all Transactions through the e-Renewal Service
made by any person, with or without your authority, knowledge or consent,
and may not claim against us in connection with any such use or purported
shall settle any claims against or disputes with any Payment Method
directly with the Payment Method Provider, and not with us.
using the e-Renewal Service, you agree not to:
- breach these e-Renewal Terms;
- violate any law, statute or regulation;
- infringe any intellectual property right;
- impersonate any person or entity;
- provide false, inaccurate, incomplete or misleading
- engage in money laundering activities;
- engage in potentially fraudulent, suspicious or
- refuse to cooperate in any risk review or
investigation conducted by any entity within the MoneyMax Group, or
provide any confirmation of any information about yourself as any entity
within the MoneyMax Group may request;
- take any action that imposes an unreasonable or
disproportionately large load on MoneyMax infrastructure;
- use any unauthorised third-party software designed to
access, crawl or collect from the MoneyMax e-Renewal Website or MoneyMax
e-Renewal App; or
any unauthorised third-party software that intercepts, mines or
otherwise collects information from or through the MoneyMax e-Renewal
Website or MoneyMax e-Renewal App.
reserves the right at any time, and without notice or liability to:
- modify, suspend or discontinue, temporarily or
permanently, the whole or any part of the e-Renewal Services or MoneyMax
e-Renewal App; and/or
suspend or terminate your access to all or any part of the e-Renewal
Services or the MoneyMax e-Renewal App, without assigning any reason.
reserves the right at any time, and without notice or liability to
terminate, deactivate or suspend your e-Renewal Account, delete your
e-Renewal Account and all related information and fields in your
e-Renewal Account, in the event that your e-Renewal Account has been
inactive for a period of 3 years or more, or if you are in breach of any of
the e-Renewal Terms.
use of and/or access to the e-Renewal Service through your User Name and
Password or via your e-Renewal Account shall be deemed to be use of
and/or access to the e-Renewal Service by you.
Instructions shall be deemed to be transmitted or validly issued by you.
are under no obligation to verify the authenticity or accuracy of the
Instructions are irrevocable and unconditional upon transmission through
the e-Renewal Service. We are entitled (but not obliged) to effect or
process such Instructions without any further consent from or reference
or notice to you.
may be effected through eNETS, Credit Card (VISA / Mastercard) or
any other Payment Method as we may make available to you from time to
time. You have no claim against us for any failure, disruption or error
in connection with your chosen Payment Method.
reserves the right at any time to modify or discontinue, temporarily or
permanently, any Payment Method without notice to you or giving any
reason. You agree that you are subject to the applicable user agreement
of your Payment Method.
GST is charged on any payment, you will pay such GST in addition to all
sums payable and indemnify us against any payment we are required by law
to collect and make in respect of such GST.
authorise us to debit your linked Account for all charges and payments
for the provision and/or use (authorized or unauthorised) of the
e-Renewal Service and any other liabilities, losses, damages or expenses
suffered or incurred by us as a result of our provision and/or your use
(authorized or unauthorised) of the e-Renewal Service. It is your
responsibility to ensure sufficient available funds to meet any request
for payment of monies.
the intellectual property rights in and to the e-Renewal Service and the
MoneyMax e-Renewal App, including their contents, are owned by or
licensed for use by MoneyMax. You may view, electronically copy, and
print in hard copy, portions of the contents of the e-Renewal Service and
MoneyMax e-Renewal App for your own personal, non-commercial use. Save as
set out above, you shall not reproduce, distribute, publish, modify,
display, broadcast or transmit in any manner or store in an information
retrieval system any part of the e-Renewal Service, the MoneyMax
e-Renewal App or their contents, without our prior written consent.
trademarks, service marks, graphics and logos displayed on the e-Renewal Service
and MoneyMax e-Renewal App are the sole and exclusive property of
MoneyMax and/or the MoneyMax Affiliates, or that of other relevant third
parties. You do not have any right or license for any reproduction or use
of any such trade mark, service mark, graphic and logo.
and the MoneyMax Affiliates do not own, control nor have any
responsibility or liability for any third party software application you
may use in connection with the e-Renewal Services and MoneyMax e-Renewal
App. Any such third party software application you may use is subject to
the user agreement of the third party. You may not claim against us for
any loss or damage resulting from such use.
may terminate the e-Renewal Terms at any time, without prior notice to you
or giving any reason. Where we have not given prior notice, we shall as
soon as practicable notify you of such termination by any notification
method we choose. Such termination shall be effective on and from the
date we specify in the notice to you.
will not affect any rights or obligations accrued prior to the date of
termination. You will still be responsible for any Transaction or Payment
authorised or purportedly authorised by you prior to the date of
provision of these e-Renewal Terms capable of having effect after the
termination of these e-Renewal Terms shall remain in full force and
effect following the termination of these e-Renewal Terms. This includes
but is not limited to Clause 4, Clause 8, Clause 10, and Clause 12.
agree that your use and/or access the e-Renewal Service and/or MoneyMax
e-Renewal App is entirely at your own risk.
we make every effort to ensure that the e-Renewal Service and MoneyMax
e-Renewal App are accurate and complete, the e-Renewal Service and
MoneyMax e-Renewal App are provided 'as is', and 'as available'. Except
as specified in these e-Renewal Terms or the Applicable Terms, MoneyMax
and the MoneyMax Affiliates provide the e-Renewal Service and MoneyMax
e-Renewal App without warranties of any kind, whether express or implied.
the fullest extent permitted by law, MoneyMax and the MoneyMax Affiliates
disclaim all warranties, express or implied, including, but not limited
to, implied warranties of satisfactory quality, merchantability or
fitness for a particular purpose, compliance with description, or the
warranty of non-infringement. Without limiting the generality of the
foregoing, MoneyMax and the MoneyMax Affiliates do not warrant that the
functions contained in or access to the e-Renewal Service or MoneyMax
e-Renewal App will be timely, available, accurate, uninterrupted,
error-free, or without omission, that defects will be corrected, or that
the e-Renewal Service or MoneyMax e-Renewal App are free of viruses or other
harmful components, or that the download, installation or use of the
MoneyMax e-Renewal App with any device will not affect the functionality
or performance of the device. MoneyMax and the MoneyMax Affiliates do not
warrant the truth, accuracy, adequacy, completeness or reasonableness of
the contents of the e-Renewal Service and MoneyMax e-Renewal App and
expressly disclaims liability for any and all errors or omissions
your convenience, the e-Renewal Service may include, refer to or make
available hyperlinks, plug-ins, widgets or other connections to other
third-party websites or content (including that of the Payment Method
Providers). Such linked websites or content are not under our control and
we are not responsible for the contents of or the consequences of
accessing any such linked website or content, or for the availability,
accuracy or reliability of any such linked website or content, or for any
goods or services provided through any such linked websites.
hyperlinks, plug-ins, widgets or other connections to any other websites
or content are not an endorsement or verification of such websites or
content. You agree that your use and/or access to such linked websites or
content are entirely at your own risk.
prejudice to anything contained in these e-Renewal Terms, MoneyMax and
the MoneyMax Affiliates shall not be liable in any manner whatsoever for
any damage, loss or expense including without limitation, direct,
indirect, special, or consequential damage, or economic loss, loss of
profit or data, arising from or in connection with:
- any use and/or access or the inability to use and/or
access the e-Renewal Service;
- any Transaction or Payment;
- any loss or abuse or unauthorised disclosure of
information (including Username or Password); or
system, server or connection failure, error, omission, interruption,
interception, delay in operation or transmission, or computer virus.
downloading of data from the MoneyMax e-Renewal Service or MoneyMax
e-Renewal App is done solely at your risk, and MoneyMax and the MoneyMax
Affiliates do not warrant that such data or the MoneyMax e-Renewal
Service or MoneyMax e-Renewal App is free from any computer virus or
other malicious, destructive or corrupting code, agent, program or
tries our best to ensure that the information and data available on the
e-Renewal Service and MoneyMax e-Renewal App is correct and up-to-date.
MoneyMax reserves the right to periodically make changes to the
information or data on the e-Renewal Service and MoneyMax e-Renewal App.
This exclusion clause shall take effect to the fullest extent permitted
If any term of these e-Renewal Terms is unlawful or unenforceable under
any applicable law, it will, to the extent permitted by such law, be
severed from these e-Renewal Terms and rendered ineffective where
possible without modifying the other terms of these e-Renewal Terms, which
shall continue in force.
Agreement. These e-Renewal Terms and any subsequent amendments to it
constitute the entire agreement between you and MoneyMax.
to Change. These e-Renewal Terms may be amended by us at any time by
posting a revised version on or through the e-Renewal Service. You should
check the terms regularly. The revised version shall be effective on and
from the date we specify. Should you not agree with the revised version,
you should discontinue your use and/or access of the e-Renewal Service.
Waiver. Waiver of any rights or remedies by MoneyMax must be in writing
and signed by an authorised representative of MoneyMax. Any failure or
delay by MoneyMax in exercising or enforcing any right we have under
these e-Renewal Terms does not operate as a waiver of and does not
prejudice or affect our right subsequently to act in accordance with our
All communications (including but not limited to notices) from MoneyMax
to you may be made available through the e-Renewal Service. We will not
be responsible for your failure to receive such communications if such
failure is due to (without limitation): (a) errors, faults or defects in
your electronic device or telecommunication service provider; or (b) your
failure to regularly check the e-Renewal Service. We may from time to
time designate other acceptable modes of communications and the time by
which such notice shall be deemed given.
Majeure. MoneyMax shall not be liable for failure to perform its obligations
under these e-Renewal Terms where such performance is delayed due to
fire, flood, explosion, war, embargo, riot, strikes, accidents,
epidemics, acts of God, acts of terrorism, government action or
regulation, telecommunication or utility failures, power outages, or an
unforeseeable intervention of any government or regulatory authority that
causes complete business interruption or any other event beyond its
reasonable control ("Force Majeure") and shall be excused from
such obligation for the duration of the Force Majeure.
using the e-Renewal Service and/or MoneyMax e-Renewal App, you
acknowledge, accept and agree that:
- we may collect information relating to you or your use
of the e-Renewal Service and/or MoneyMax e-Renewal App, including any
Transaction Information which may or may not contain your personal
- information that we collect may be used for the
(a) registering an e-Renewal Account for you;
(b) verifying your identity and Account information;
(c) providing the e-Renewal Service or MoneyMax e-Renewal App to you;
(d) facilitating any Payment or other Transaction upon your Instruction;
(e) communicating with you, including:
(i) to provide Alerts to you in accordance
with Clause 4.7;
(ii) to provide updates to you on Transactions or other matters relating
to your e-Renewal Account;
(iii) to respond to your queries, requests and/or feedback; and
(iv) to inform you of news, updates, services of MoneyMax, which may be
of interest to you.
(f) improving our services;
(g) preventing, detecting and and/or investigating error, fraud, crime
and criminal activity;
(h) protecting and enforcing our contractual and legal rights and
(i) ensuring our compliance with all relevant
laws, regulations, guidelines, and codes of practices; and
(j) any other purposes permitted by law, or otherwise consented by you.
information (including Transaction Information) may be disclosed to the
MoneyMax Affiliates or our third party service providers (including any
Payment Method Provider) or such other third party, to the extent
required to carry out the purposes set out in Clause 14.1.2. Such
disclosure and use of your Transaction Information may be necessary or
inevitable for the purposes of giving effect to any Instruction from you
and/or to facilitate or enable your use of the e-Renewal Service or the
MoneyMax e-Renewal App. We may not be able to provide the e-Renewal
Service or the MoneyMax e-Renewal App to you if you do not allow such
disclosure, access to or use of your Transaction Information.
we nor any MoneyMax Affiliate or any of our personnel shall be liable for
any loss or damage suffered by you as a result of any disclosure of any of
your information (including Transaction Information) which you have
consented to us collecting, using or disclosing or where such collection,
use or disclosure is allowed under the applicable laws in Singapore.
authority to collect, use or disclose your information in this Clause
shall be in addition to and without prejudice to our other rights of
disclosure pursuant to any applicable laws.
the context permits, all references to "we", "our" or
"us" in this Clause 14 shall include a reference to the
will comply with all applicable data protection laws on protecting
personal data (as defined in the Personal Data Protection Act 2012) that
we receive in connection with the use of the e-Renewal Service.
be part of these e-Renewal Terms.
(RIGHTS OF THIRD PARTIES) ACT
person who is not a party to these e-Renewal Terms has no right under the
Contracts (Rights of Third Parties) Act (Cap. 53B) to enforce anything in
these e-Renewal Terms (except as expressly described in these e-Renewal
and the MoneyMax Affiliates are required to comply with laws in Singapore
which relate to the prevention of money laundering, terrorist financing
and the provision of financial and other services to any persons or
entities which may be subject to sanctions. MoneyMax and the MoneyMax
Affiliates may take any action which it considers appropriate to take to
comply with such laws and in so doing, MoneyMax and the MoneyMax
Affiliates will not be liable for any direct, indirect or consequential
loss or damage, including loss of profit or interest suffered by any
e-Renewal Terms are governed by and interpreted in accordance with the
laws of Singapore.
agree to submit to the non-exclusive jurisdiction of the courts of
Singapore with respect to any legal proceedings which may be initiated in
connection with your use and/or access of the e-Renewal Service or with
these e-Renewal Terms.